Shipping Policy

Order Processing

Orders are processed on Monday to Friday, excluding public holidays.

Orders are typically processed within 1–2 business days after payment has been confirmed.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Areas

We currently deliver throughout South Africa.

If you require delivery outside South Africa, please contact us before placing your order.

Delivery Times

Estimated delivery times are:

• Major metropolitan areas: 2–4 business days
• Regional and outlying areas: 3–7 business days

Please note that delivery times are estimates and may vary due to factors beyond our control, including courier delays, severe weather, public holidays, or high order volumes.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and the size or weight of your order.

From time to time, we may offer free shipping promotions, which will be clearly displayed on our website.

Tracking Your Order

Where available, tracking details will be emailed to you once your order has been dispatched.

If you have not received your tracking information within two business days of placing your order, please contact us.

Delivery Information

Please ensure that your delivery address and contact details are accurate before completing your order.

Teff Tribe cannot be held responsible for delays or additional delivery charges resulting from incorrect or incomplete delivery information provided by the customer.

If a parcel is returned to us due to an incorrect address or failed delivery attempts, additional shipping charges may apply before the order can be resent.

Damaged or Missing Items

Please inspect your order as soon as it arrives.

If your order arrives damaged, incomplete, or you receive the incorrect item, please notify us within 48 hours of delivery. Include your order number and clear photographs of the product and packaging where applicable.

We will investigate the issue and arrange a replacement or refund where appropriate.

Delays Beyond Our Control

While we work with trusted courier partners, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Severe weather
• Public holidays
• Industrial action
• Natural disasters
• Courier operational delays

We appreciate your patience should these situations arise.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Teff Tribe

Email: shop@tefftribe.co.za