Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you experience any issues with your order, we're here to help.

Returns

Due to the nature of our food products, we cannot accept returns of products that have been opened, used, or where the packaging has been damaged after delivery, unless the product is defective or was supplied incorrectly.

If you receive the wrong item, a damaged product, or a defective product, please contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging.

Refunds

A refund or replacement may be offered if:

  • You received the wrong product.
  • The product arrived damaged.
  • The product is defective or unsafe.
  • The product does not match what was ordered.

Once your claim has been reviewed and approved, your refund will be processed to your original payment method within 5–10 business days.

Change of Mind

If you wish to cancel an online order before it has been dispatched, please contact us immediately. If the order has already been shipped, South African consumer rights will apply. Where applicable by law, the customer will be responsible for the direct cost of returning the goods.

Non-Returnable Items

For food safety and hygiene reasons, we cannot accept returns of:

  • Opened food products
  • Products with broken seals
  • Products that have been stored incorrectly after delivery
  • Products returned outside the applicable return period, unless required by law

Incorrect Delivery Address

Please ensure your delivery address is correct before completing your order. We cannot refund orders delivered to an incorrect address supplied by the customer.

How to Request a Return

Please email us with:

  • Your order number
  • Your full name
  • A description of the issue
  • Photographs showing the product and packaging (where applicable)

We will respond as quickly as possible and advise you on the next steps.

Contact Us

For all return and refund enquiries, please contact:

Email: shop@tefftribe.co.za

We aim to respond to all enquiries within one business day.